Excellent Openings for Service Desk Analyst .
Experience:0 - 4 Years
Location:Bengaluru/Bangalore
Education:UG - Any Graduate - Any Specialization,Graduation Not Required
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type:BPO/ITES
Role:Associate/Sr. Associate -(Technical)
Functional Area:ITES/BPO/KPO, Customer Service, Ops.
Desired Candidate Profile
Excellent Career Opportunity with Unisys for Service Desk Analyst
We are conducting Walkin interviews from 17 Feb-22 Feb. If you are interested below mentioned opening, Please Walkin with your updated hard copy of resume.
Venue:
Unisys Global Services - India
135/1, "Purva Premier" Residency Road,
Bangalore 560025, India.
Unisys India was established in 2004 in Bangalore. We have strengthened tremendously in terms of headcount and infrastructure, as well as capabilities to become an integral part of the Unisys global delivery organization. Today, we have three state-of-the-art facilities - two in Bangalore and one in Hyderabad.
At Unisys India you will see a representation from most functions of Unisys. Be it product development for Systems & Technology, application design and migration for Global Industries, service desk / enterprise computing / ITIL processes / field operations back office for GOIS or extensions of various Unisys corporate functions. We are here today because of our relentless efforts towards timely, quality and cost efficient deliveries, all meant to drive a high level of customer satisfaction at a compelling cost.
A unique blend of mature processes, high focus on tools and, above all a team of highly talented and motivated employees play a critical role in making this possible. We are poised to play an increasingly important role in Unisys journey towards predictable and profitable growth. You could be a part of this change. Imagine It. Done.
For more information, visit
Role Name: Service Desk Analyst
Work Location : Bangalore
Job Description:
Role Purpose:
To ensure that potential problems to IT service components are analysed and investigated for their root cause and permanent work around and hence negating the chance of the Problem reoccurrence. Managing the incidents effectively end to end in alignment with the ITSM processes and interfacing with Program Management Offices, Technical Resources and MSCs wherever applicable.
Key Responsibilities/Outcomes:
• Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.
• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
• Typically provides technical support for Internal and External customers.
• Escalates complex problems to higher level of expertise within organization.
• Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees.
Key Qualifications:
• Experience 0 to 4 years
• Education PUC & Above.
• Excellent verbal and written communication.
• Willingness and ability to work in shifts (24 x 7)
• Good knowledge on Operating Systems, Hardware, Networking and MS Applications.
• Multitasking and coordination skills.
• Team Player.
• Well versed with technology (understanding of networks, monitoring, DBMS, Windows).
• Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
Core Competencies:
• Communication skills - written and verbal
• Ability to work in a pressurized environment and able to deliver against a tight timescale.
• Act Independently and be self motivated
• Excellent Problem Solving and Customer Service Skills
• Drive for results
• Attention to Detail
• Customer Focus
Job Description
Excellent Career Opportunity with Unisys for Service Desk Analyst
We are conducting Walkin interviews from 17 Feb-22 FebIf you are interested below mentioned opening, Please Walkin with your updated hard copy of resume.
Role Name: Service Desk Analyst
Work Location : Bangalore
Job Description:
Role Purpose:
To ensure that potential problems to IT service components are analysed and investigated for their root cause and permanent work around and hence negating the chance of the Problem reoccurrence. Managing the incidents effectively end to end in alignment with the ITSM processes and interfacing with Program Management Offices, Technical Resources and MSCs wherever applicable.
Key Responsibilities/Outcomes:
• Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.
• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
• Typically provides technical support for Internal and External customers.
• Escalates complex problems to higher level of expertise within organization.
• Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees.
Key Qualifications:
• Experience 0 to 4 years
• Education PUC & Above.
• Excellent verbal and written communication.
• Willingness and ability to work in shifts (24 x 7)
• Good knowledge on Operating Systems, Hardware, Networking and MS Applications.
• Multitasking and coordination skills.
• Team Player.
• Well versed with technology (understanding of networks, monitoring, DBMS, Windows).
• Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
Core Competencies:
• Communication skills - written and verbal
• Ability to work in a pressurized environment and able to deliver against a tight timescale.
• Act Independently and be self motivated
• Excellent Problem Solving and Customer Service Skills
• Drive for results
• Attention to Detail
• Customer Focus
Keywords : fresher, freshers, bpo, voice, tsr, call centre, call center,