Walk in for WFM-GST, Queue Management/Forecasting/Resource planning
Job Description
Designation: Team Lead/Sr. Process Lead
Qualification: Any Graduate
Experience : 4 +years in WFM
Date: 19th February, Saturday
Time: 10 AM to 1 PM
Desired Profile
-Should have at least 3-4 years of experience working in Call centers in WFM.
- Tool knowledge of Aspect is a must.
- Should have hands on experience in Queue Management/ Dialer/ Resource Planning/ Scheduling/ RTA/ Forecasting/.
- Should have sound understanding of FTE and headcount information.
- Banking experience and working with North American centers will be an added advantage.
- Strong experience in excel.
Additional Specification:-
-Candidates should have secured minimum 50 % in their Graduation,XIIth,Xth (All Full Time)
-Candidate should not have any gaps in education and employment.
- Excellent communication-oral and Written Skills
- Willingness to work in Night shifts.
- Selected candidates should be willing to sign a bond for 1 year minimum.
Job Location-Noida
Venue:
iGATE Global Solutions Limited,
C 133 A, Sector 2
NOIDA 201 301, U.P
India
The candidates will be required to bring the following documents when visiting the campus:
One copy of their updated resume
One passport size photograph
Contact Person: Shweta
Experience 4 - 7 Years
Industry Type BPO/ITES
Role Team Leader -(NonTechnical)
Functional Area ITES/BPO/KPO, Customer Service, Ops.
Education UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Location Noida
Keywords WFM - GST, Queue Management, Forecasting, Resource planning
Job Description
Designation: Team Lead/Sr. Process Lead
Qualification: Any Graduate
Experience : 4 +years in WFM
Date: 19th February, Saturday
Time: 10 AM to 1 PM
Desired Profile
-Should have at least 3-4 years of experience working in Call centers in WFM.
- Tool knowledge of Aspect is a must.
- Should have hands on experience in Queue Management/ Dialer/ Resource Planning/ Scheduling/ RTA/ Forecasting/.
- Should have sound understanding of FTE and headcount information.
- Banking experience and working with North American centers will be an added advantage.
- Strong experience in excel.
Additional Specification:-
-Candidates should have secured minimum 50 % in their Graduation,XIIth,Xth (All Full Time)
-Candidate should not have any gaps in education and employment.
- Excellent communication-oral and Written Skills
- Willingness to work in Night shifts.
- Selected candidates should be willing to sign a bond for 1 year minimum.
Job Location-Noida
Venue:
iGATE Global Solutions Limited,
C 133 A, Sector 2
NOIDA 201 301, U.P
India
The candidates will be required to bring the following documents when visiting the campus:
One copy of their updated resume
One passport size photograph
Contact Person: Shweta
Experience 4 - 7 Years
Industry Type BPO/ITES
Role Team Leader -(NonTechnical)
Functional Area ITES/BPO/KPO, Customer Service, Ops.
Education UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Location Noida
Keywords WFM - GST, Queue Management, Forecasting, Resource planning
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