REF: KINDLY MENTION "MEGHA" AND "WEBSITE" ON YOUR CV/RESUME/BIODATA (COMPULSORY/MANDATORY)
Job Description
Desired Candidate Profile
Excellent career Opportunities with Tata Consultancy Services Gurgaon
Job Title: Agent – Global Application Service Desk at Gurgaon
Reporting To: Team Leader
Shift Timing: Candidate should be flexible working in 24*7 environment.
Work Location : Gurgaon
Candidates from Delhi/NCR only apply
Only local candidates apply
REF: KINDLY MENTION "MEGHA" AND "WEBSITE" ON YOUR CV/RESUME/BIODATA (COMPULSORY/MANDATORY)
Job Description
Key Responsibilities:
Handle Incident and Service requests on phone, mail and ticketing tools.
Process implementation and update the same with any changes.
Responsible for recording, tracking and working on MIS.
Process Completion and preparation of process documentation
Adhere to agreed SLAs and meet them consistently.
Escalate to appropriate team if incident cannot be resolved within maximum first level investigation time limit
Update problem record to reflect latest progress of problem resolution
Contact support party for status update at regular intervals
Provide advance notification and updates to users on urgent changes that might have impact on service
Confirm resumption of normal service with user contact points at affected user locations after informed by support party that problem has been fixed
Engage Service Desk supervisors and team members on potential Service Desk improvement initiatives
Person Specification
Knowledge/Experience :
Graduation in any discipline (Under graduates not applicable)
Experience 0-4 Years in help-desk projects.
1 year of experience on BFSI processes desired.
Competencies/Skills:
Very strong communication (email & Voice) & analytical skills
Experience/ functional knowledge on Financial processes with focus on corporate banking domains.
Experience on web / system based applications
Experience on Ticketing tools + Microsoft Office Suite preferred.
Strong communication & analytical skills
Ability to gain knowledge quickly
Preference : ITIL certification
Good Project And Client relationship management.
Thorough knowledge of MS Office.
Ability to take ownership and work under pressure
Essential: Graduation in any discipline (Mandatory)
Interested Candidates kindly walk in directly for interviews at the below mentioned address:
REF: KINDLY MENTION "MEGHA" AND "WEBSITE" ON YOUR CV/RESUME/BIODATA (COMPULSORY/MANDATORY)
Interview timings: 12:00 pm to 4:00 pm
Interview date: 21st February 2011 to 25th February 2011 and 28th February 2011 to 4th March 2011
venue:
TCS e-Serve International Ltd.
3rd Floor, Tower A,
DLF Building No. 6,
DLF Phase - 3,
Gurgaon - 122002
All the best!!!
Megha Acharya
Tata Consultancy Services
Job Description
Desired Candidate Profile
Excellent career Opportunities with Tata Consultancy Services Gurgaon
Job Title: Agent – Global Application Service Desk at Gurgaon
Reporting To: Team Leader
Shift Timing: Candidate should be flexible working in 24*7 environment.
Work Location : Gurgaon
Candidates from Delhi/NCR only apply
Only local candidates apply
REF: KINDLY MENTION "MEGHA" AND "WEBSITE" ON YOUR CV/RESUME/BIODATA (COMPULSORY/MANDATORY)
Job Description
Key Responsibilities:
Handle Incident and Service requests on phone, mail and ticketing tools.
Process implementation and update the same with any changes.
Responsible for recording, tracking and working on MIS.
Process Completion and preparation of process documentation
Adhere to agreed SLAs and meet them consistently.
Escalate to appropriate team if incident cannot be resolved within maximum first level investigation time limit
Update problem record to reflect latest progress of problem resolution
Contact support party for status update at regular intervals
Provide advance notification and updates to users on urgent changes that might have impact on service
Confirm resumption of normal service with user contact points at affected user locations after informed by support party that problem has been fixed
Engage Service Desk supervisors and team members on potential Service Desk improvement initiatives
Person Specification
Knowledge/Experience :
Graduation in any discipline (Under graduates not applicable)
Experience 0-4 Years in help-desk projects.
1 year of experience on BFSI processes desired.
Competencies/Skills:
Very strong communication (email & Voice) & analytical skills
Experience/ functional knowledge on Financial processes with focus on corporate banking domains.
Experience on web / system based applications
Experience on Ticketing tools + Microsoft Office Suite preferred.
Strong communication & analytical skills
Ability to gain knowledge quickly
Preference : ITIL certification
Good Project And Client relationship management.
Thorough knowledge of MS Office.
Ability to take ownership and work under pressure
Essential: Graduation in any discipline (Mandatory)
Interested Candidates kindly walk in directly for interviews at the below mentioned address:
REF: KINDLY MENTION "MEGHA" AND "WEBSITE" ON YOUR CV/RESUME/BIODATA (COMPULSORY/MANDATORY)
Interview timings: 12:00 pm to 4:00 pm
Interview date: 21st February 2011 to 25th February 2011 and 28th February 2011 to 4th March 2011
venue:
TCS e-Serve International Ltd.
3rd Floor, Tower A,
DLF Building No. 6,
DLF Phase - 3,
Gurgaon - 122002
All the best!!!
Megha Acharya
Tata Consultancy Services
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