WALK IN INTERVIEWS @ MINACS FOR L1 TECHNICAL DESKTOP SUPPORT
Job Description
ROLES & RESPONSIBILITIES
Do Technical Troubleshooting for Desktop products through voice interactions.
Adhere to defined quality norms.
Stay updated with latest information on various products and services
Report daily output to TL’s.
Adhere to productivity and service levels norms.
Adhere to guidelines for code of conduct and confidentiality.
Performing all KCRPs on the phone system (for voice programs)
High level of Customer Satisfaction standards to be maintained. The interactions must be disposed off within the laid down time limits
Learn and accept assignments with open cooperative, positive, team-oriented attitude.
Actively participate in team meetings
Take initiative
Knowledge Required:
- Knowledge of Desktop/CPU Products and Services
Educational Qualification Required:
10+2/Graduation in any stream (in computer science preferred)
Others:
Willingness to work in rotating shifts and on Sundays & Public Holidays.
Preferred Work Experience :
Minimum six months Experience in technical support voice process.
Interested Candidates Please Walk in for a round of interview (28th Dec'10-31st Dec'10)between 11AM-4PM,at the below mentioned venue.Meet Megha
venue
Aditya Birla Minacs
Millenium Towers,4th Floor
Next to CMR (IT) College,ITPL Road
Bangalore
Locations Bangalore
Experience 0 - 3 years
Key Skillshardware , networking, troubleshooting,desktop support,technical support
voice,technical support
EducationAny graduate
FunctionCustomer Service/ Call Centre/ BPO
RoleTechnical Support Executive ( voice)
IndustryITES/ BPO/ KPO
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