CSC IT Walkin Nov - 13


CSC - Walkin @ Hyderabad for L1 Semi Technical Support on 13-Nov-11

Experience :  2 - 5 Years

Location:Hyderabad / Secunderabad

Education:UG - Any Graduate - Any Specialization

PG - Any PG Course - Any Specialization

Industry Type:IT-Software/ Software Services

Role:System Admin

Functional Area:IT-Support, Telecom, Hardware

Job Description

 Location :   Hyderabad

 AREAS: Service Desk - L1 [WFM] Level Desktop Support

 Date of Walkin: 13-Nov-11

 EXPERIENCE, CHARACTERISTICS & KEY SELECTION CRITERIA :

 A weekend event is scheduled for Service Desk Professionals on Sunday , 13-Nov-11 at Hyderabad.

 If your profiles suits to the below requirement, please directly walk in to the below venue. [Also send your profile to]

 All positions are based out of Hyderabad.

 Specifications for Service Desk Professionals:

 L1 Support [WFM] - Semi Technical Process

 Required Skills:

 Exp: 18 Months to 4 yrs [After Completion of Graduation]

 Excellent Communication Skills

 Basic Desktop troubleshooting knowledge

 Graduation from reputed University

 Ability to work in 24/7 shift Environment

 Job Description:

 Candidate will be responsible for assigning and redirecting tickets

 Involved in Workflow /queue coordination

 Follow up on tickets for closure

 Validating the closure

 Tracking SLA performance and requesting agents to expedite response / resolution process to maintain the required SLA.

 Candidate should be open for 24/7 Environment, Any project.

 Date : Sunday, 13-Nov-11

 Time : 9:30 AM – 3:00 PM

 Contact HR: Sai Krishna Murthy

Venue :

 Computer Sciences Corporation,
 Building # 4, Mindspace, Raheja IT Park
 Hi-tech City, Hyderabad.

 Land Mark: Beside to IBM Building.

Keywords :  Desktop Support, IT Help desk, Technical Support

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