Amazon.com-Bangalore is hiring for Associates
Job Description:
An Amazon Seller Support Associate is a critical part of Amazon.s mission to deliver timely, Accurate and Professional service to Amazon.com sellers. In a fun and fast-paced environment, this position requires extensive e-mail communication with sellers, utilizing a wide variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions.
General Summary of responsibilities:
· Demonstrates clear and polite written and oral communication.
· Escalates sellers issues appropriately and correctly. Demonstrates timely accurate and professional customer service.
· Maintains a positive and professional demeanor and portrays the company in a positive light.
· Demonstrates knowledge and use of departmental resources, policies and procedures.
· Answers messages in authorized email queues as directed by Workflow and Supervisor.
· Understands and correctly uses all available tools.
· Maintains acceptable email handle time, while remaining friendly and informative.
· Maintains productivity (currently measured in Contacts per Hour –CPH) at or above published standard for skill group.
· Maintain quality (currently measured in Expressed Dissatisfaction Rate - EDR) at or below published standard for skill group.
· Logs in on time; logs out not before the end of scheduled shift.
· Staffs entire phone shift and "aux codes" correctly for all breaks, meals, meetings and events.
· Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions.
· Demonstrates appropriate sense of urgency for email response times.
· All other duties as assigned
Position Qualifications:
· Graduate
· One or more years experience with customer service preferred.
· Basic computer skills & knowledge of the Internet required
· Advanced computer skills using a variety of programs highly desired
· 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day
Knowledge and Skills
· Excellent Internet Navigation Skills
· Excellent Typing/Keyboarding skills
· Proficiency in Microsoft Outlook and working knowledge of MS Office applications
· Experience working under pressure in a high-volume processing environment and consistently meeting standards for productivity and quality
· Significant email and online customer service experience preferred
Interested Candidates please walk in on any of the weekdays between 10am to 12pm.
Address:
Amazon Pvt. Ltd.,
10th Floor, Brigade Gateway,
World Trade Center
No ,26/1, Dr. Rajkumar Road,
Malleshwaram
Bangalore-560055
Contact Person : Shrishma Prashanth
Contact No : 08033273587
Locations Bangalore
Experience 0 - 3 years
Key Skills Graduate/Postgraduate,Excellent Communication Skills,ability to work in rotational shifts
Function • ITES/ BPO/ KPO • Retailing • E-Learning • Any
Role • Fresher • Trainee/ Management Trainee • Technical Support Representative (Non- voice) • Customer Service Executive (Non-voice)
Category Customer Service/ Call Centre/ BPO
Job Description:
An Amazon Seller Support Associate is a critical part of Amazon.s mission to deliver timely, Accurate and Professional service to Amazon.com sellers. In a fun and fast-paced environment, this position requires extensive e-mail communication with sellers, utilizing a wide variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions.
General Summary of responsibilities:
· Demonstrates clear and polite written and oral communication.
· Escalates sellers issues appropriately and correctly. Demonstrates timely accurate and professional customer service.
· Maintains a positive and professional demeanor and portrays the company in a positive light.
· Demonstrates knowledge and use of departmental resources, policies and procedures.
· Answers messages in authorized email queues as directed by Workflow and Supervisor.
· Understands and correctly uses all available tools.
· Maintains acceptable email handle time, while remaining friendly and informative.
· Maintains productivity (currently measured in Contacts per Hour –CPH) at or above published standard for skill group.
· Maintain quality (currently measured in Expressed Dissatisfaction Rate - EDR) at or below published standard for skill group.
· Logs in on time; logs out not before the end of scheduled shift.
· Staffs entire phone shift and "aux codes" correctly for all breaks, meals, meetings and events.
· Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions.
· Demonstrates appropriate sense of urgency for email response times.
· All other duties as assigned
Position Qualifications:
· Graduate
· One or more years experience with customer service preferred.
· Basic computer skills & knowledge of the Internet required
· Advanced computer skills using a variety of programs highly desired
· 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day
Knowledge and Skills
· Excellent Internet Navigation Skills
· Excellent Typing/Keyboarding skills
· Proficiency in Microsoft Outlook and working knowledge of MS Office applications
· Experience working under pressure in a high-volume processing environment and consistently meeting standards for productivity and quality
· Significant email and online customer service experience preferred
Interested Candidates please walk in on any of the weekdays between 10am to 12pm.
Address:
Amazon Pvt. Ltd.,
10th Floor, Brigade Gateway,
World Trade Center
No ,26/1, Dr. Rajkumar Road,
Malleshwaram
Bangalore-560055
Contact Person : Shrishma Prashanth
Contact No : 08033273587
Locations Bangalore
Experience 0 - 3 years
Key Skills Graduate/Postgraduate,Excellent Communication Skills,ability to work in rotational shifts
Function • ITES/ BPO/ KPO • Retailing • E-Learning • Any
Role • Fresher • Trainee/ Management Trainee • Technical Support Representative (Non- voice) • Customer Service Executive (Non-voice)
Category Customer Service/ Call Centre/ BPO
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