Walk in for Team Lead with US Mortgage Experience on 6th-7th Sept
Experience : 3 - 4 Years
Location:Bengaluru/Bangalore
Education:UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Industry Type:BPO/ITES
Role:Team Leader -(NonTechnical)
Functional Area:ITES/BPO/KPO, Customer Service, Ops.
Job Description
POSITION SUMMARY:
US Mortgage Experience is Mandatory
To lead team within a service line and meet/exceed project objectives of the same.
Will lead: 1-2 Asst Team Leaders with a total work force of 30-40 people
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Contribute towards developing the business strategy of the Project.
Participate and contribute in the performance review of the function.
Undertake necessary preparation for client reviews or support the Process lead in preparation for client reviews.
Be proactive and systematic to avoid client escalations / issues and promptly resolve and/or appropriately channelize any escalations
Maintain sustainable and trustworthy relations in the client organization
Meet / exceed operational targets for the team within SLA’s.
Clearly define and communicate operational targets for team.
Develop and proactively review and tune the team to meet / exceed business objectives
Identify gaps in the service line talent pool and take appropriate action (select or train people) to bridge the gap.
Participate in selection process to ensure the right talent is selected in a timely manner.
Effectively train team members to enhance skill sets/performance.
Facilitate transfer of talent to other teams and absorb talent from other teams.
Make sure all team members performance is reviewed periodically and clear feedback is provided on a continuous basis.
Ensure timely completion of appraisals.
Resolve and/or escalate employee grievances in a timely manner.
Ensure employees are highly motivated and have high morale
Walk in with your resume from 1.00pm -6.00pm at below mentioned address from 6th Sept -7th Sept 2011
Keywords : Team Leader
If you meet the above mentioned criteria, apply online
How To Apply- If you have not registered in Naukri.Com
Click here to Post Your FREE Resume
OR
If you have registered naukri.com,clickhere
Experience : 3 - 4 Years
Location:Bengaluru/Bangalore
Education:UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Industry Type:BPO/ITES
Role:Team Leader -(NonTechnical)
Functional Area:ITES/BPO/KPO, Customer Service, Ops.
Job Description
POSITION SUMMARY:
US Mortgage Experience is Mandatory
To lead team within a service line and meet/exceed project objectives of the same.
Will lead: 1-2 Asst Team Leaders with a total work force of 30-40 people
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Contribute towards developing the business strategy of the Project.
Participate and contribute in the performance review of the function.
Undertake necessary preparation for client reviews or support the Process lead in preparation for client reviews.
Be proactive and systematic to avoid client escalations / issues and promptly resolve and/or appropriately channelize any escalations
Maintain sustainable and trustworthy relations in the client organization
Meet / exceed operational targets for the team within SLA’s.
Clearly define and communicate operational targets for team.
Develop and proactively review and tune the team to meet / exceed business objectives
Identify gaps in the service line talent pool and take appropriate action (select or train people) to bridge the gap.
Participate in selection process to ensure the right talent is selected in a timely manner.
Effectively train team members to enhance skill sets/performance.
Facilitate transfer of talent to other teams and absorb talent from other teams.
Make sure all team members performance is reviewed periodically and clear feedback is provided on a continuous basis.
Ensure timely completion of appraisals.
Resolve and/or escalate employee grievances in a timely manner.
Ensure employees are highly motivated and have high morale
Walk in with your resume from 1.00pm -6.00pm at below mentioned address from 6th Sept -7th Sept 2011
Keywords : Team Leader
If you meet the above mentioned criteria, apply online
How To Apply- If you have not registered in Naukri.Com
Click here to Post Your FREE Resume
OR
If you have registered naukri.com,clickhere
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