Opening with MphasiS for Process Trainer
Experience:1 - 4 Years
Location:Mumbai
Education:UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type:BPO/ITES
Role:Technical/Process Trainer
Functional Area:ITES/BPO/KPO, Customer Service, Ops.
Desired Candidate Profile
Experience
Minimum 10 months or 10 batches as a Process Trainer (technical)
Required Skills:
Excellent written and verbal English communication skills.
Trained a batch size of minimum 10 people
Client orientation
Analytical Skils
Educational qualification:
Graduates in any discipline
Job Description
Designation: Process Trainer - Analyst for technical process
Location : Mumbai / Pune
Core responsibility of a Process Trainer :
Class room training
Module creation/ content development
People Management
Report generation and timely circulation
Call audits to understand the communication errors
Monthly training and operations review
Training Batch Communication Analysis
Floor Analysis/ test (if required)
Communication Refresher plan (if required)
Floor coaching (if required)
APPLY TO: If you find the job profile as per your needs then you can walk in for an interview on the below mentioned address between 11am to 5.00pm :
Contact person : Richa Agrawal, 67884007 / 67884022
Venue
MphasiS an HP Company
Unit No. 101, 201
Building no.4
239, General A.K. Vaidya Marg
Dindoshi, Malast (E)
Mumbai 400097
Keywords : Call Audits, training, floor coaching, content development, module creation
If you meet the above mentioned criteria, apply online
How To Apply- If you have not registered in Naukri.Com
Click here to Post Your FREE Resume
OR
If you have registered naukri.com,clickhere
Experience:1 - 4 Years
Location:Mumbai
Education:UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type:BPO/ITES
Role:Technical/Process Trainer
Functional Area:ITES/BPO/KPO, Customer Service, Ops.
Desired Candidate Profile
Experience
Minimum 10 months or 10 batches as a Process Trainer (technical)
Required Skills:
Excellent written and verbal English communication skills.
Trained a batch size of minimum 10 people
Client orientation
Analytical Skils
Educational qualification:
Graduates in any discipline
Job Description
Designation: Process Trainer - Analyst for technical process
Location : Mumbai / Pune
Core responsibility of a Process Trainer :
Class room training
Module creation/ content development
People Management
Report generation and timely circulation
Call audits to understand the communication errors
Monthly training and operations review
Training Batch Communication Analysis
Floor Analysis/ test (if required)
Communication Refresher plan (if required)
Floor coaching (if required)
APPLY TO: If you find the job profile as per your needs then you can walk in for an interview on the below mentioned address between 11am to 5.00pm :
Contact person : Richa Agrawal, 67884007 / 67884022
Venue
MphasiS an HP Company
Unit No. 101, 201
Building no.4
239, General A.K. Vaidya Marg
Dindoshi, Malast (E)
Mumbai 400097
Keywords : Call Audits, training, floor coaching, content development, module creation
If you meet the above mentioned criteria, apply online
How To Apply- If you have not registered in Naukri.Com
Click here to Post Your FREE Resume
OR
If you have registered naukri.com,clickhere
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