Convergys Freshers Walkin Apr 1 - 4

Customer Care Officer

Experience:0 - 3 Years

Location:Pune

Education:UG - Any Graduate - Any Specialization

PG - Any PG Course - Any Specialization,Post Graduation Not Required

Industry Type:BPO/ITES

Role:Associate/Sr. Associate -(NonTechnical)

Functional Area:ITES/BPO/KPO, Customer Service, Ops.

Desired Candidate Profile

Graduates with good communication skills.

 Job Description

-Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

-Listen attentively to customer needs and concerns; demonstrate empathy.

-Clarify customer requirements; probe for and confirm understanding of requirements or problem.

-Meet customer requirements through first contact resolution.

-Confirm customer understanding of the solution and provide additional customer education as needed.

-Prepare complete and accurate work and update customer file.

Venue

Convergys India Service,
RMZ Westend, DP Road,

Aundh between 11am to 5pm from 31st March 2011-  04rth April 2011.

 Contact- 8007772581/ 9923000655 / 8007772585

Note : Grad Freshers can also apply.

 Keywords :  Customer care officer, Customer Care Executive, Customer Support, CCE,CCO, Sr. Customer Care, Voice Process