Amazon.com- Looking for Associates- Walk in from 28th Mar to 1st Apr
Experience:0 - 2 Years
Location:Bengaluru/Bangalore
Education:UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Industry Type:BPO/ITES
Role:Associate/Sr. Associate -(NonTechnical)
Functional Area:ITES/BPO/KPO, Customer Service, Ops.
Desired Candidate Profile
Position Qualifications:
• Graduate
• One or more years experience with customer service preferred.
• Basic computer skills & knowledge of the Internet required
• Advanced computer skills using a variety of programs highly desired
• 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day
Knowledge and Skills
• Excellent Internet Navigation Skills
• Basic Typing/Keyboarding skills
• Proficiency in Microsoft Outlook and working knowledge of MS Office applications
• Experience working under pressure in a high-volume processing environment and consistently meeting standards for productivity and quality
• Significant email and online customer service experience preferred.
Job Description
Department:Support Associate
Experience : 0 to 2 Years
Location : Bangalore
An Seller Support Associate is a critical part of Amazon.com’s mission to deliver timely, Accurate and Professional service to Amazon.com sellers. In a fun and fast-paced environment, this position requires extensive e-mail communication with sellers, utilizing a wide variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions.
General Summary of responsibilities:
• Demonstrates clear and polite written and oral communication.
• Escalates sellers issues appropriately and correctly. Demonstrates timely accurate and professional customer service.
• Maintains a positive and professional demeanor and portrays the company in a positive light.
• Demonstrates knowledge and use of departmental resources, policies and procedures.
• Answers messages in authorized email queues as directed by Workflow and Supervisor.
• Understands and correctly uses all available tools.
• Maintains acceptable email handle time, while remaining friendly and informative.
• Maintains productivity (currently measured in Contacts per Hour –CPH) at or above published standard for skill group.
• Maintain quality (currently measured in Expressed Dissatisfaction Rate - EDR) at or below published standard for skill group.
• Logs in on time; logs out not before the end of scheduled shift.
• Staffs entire phone shift and "aux codes" correctly for all breaks, meals, meetings and events.
• Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions.
• Demonstrates appropriate sense of urgency for email response times.
• All other duties as assigned
If you are Interested, Kindly Walkin from 28th March to 1st April 2011 between 10:30 Am and 2.00 Pm.
Please Note : Kindly Walkin directly. Applying for the job is not required.
Venue
Amazon.com IDC Pvt. Ltd,
5th floor, Safina Towers,
Millers Road, Bangalore.
Contact Person: Neha/Rabiya
Keywords : Customer Service, CSE, BPO,Voice, Non Voice,Freshers ,Inbound, Outbound, Telecaller, CSO, Email support, Chat support,Customer support officer,Tele marketing,Operation, Marketing, management
Experience:0 - 2 Years
Location:Bengaluru/Bangalore
Education:UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Industry Type:BPO/ITES
Role:Associate/Sr. Associate -(NonTechnical)
Functional Area:ITES/BPO/KPO, Customer Service, Ops.
Desired Candidate Profile
Position Qualifications:
• Graduate
• One or more years experience with customer service preferred.
• Basic computer skills & knowledge of the Internet required
• Advanced computer skills using a variety of programs highly desired
• 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day
Knowledge and Skills
• Excellent Internet Navigation Skills
• Basic Typing/Keyboarding skills
• Proficiency in Microsoft Outlook and working knowledge of MS Office applications
• Experience working under pressure in a high-volume processing environment and consistently meeting standards for productivity and quality
• Significant email and online customer service experience preferred.
Job Description
Department:Support Associate
Experience : 0 to 2 Years
Location : Bangalore
An Seller Support Associate is a critical part of Amazon.com’s mission to deliver timely, Accurate and Professional service to Amazon.com sellers. In a fun and fast-paced environment, this position requires extensive e-mail communication with sellers, utilizing a wide variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions.
General Summary of responsibilities:
• Demonstrates clear and polite written and oral communication.
• Escalates sellers issues appropriately and correctly. Demonstrates timely accurate and professional customer service.
• Maintains a positive and professional demeanor and portrays the company in a positive light.
• Demonstrates knowledge and use of departmental resources, policies and procedures.
• Answers messages in authorized email queues as directed by Workflow and Supervisor.
• Understands and correctly uses all available tools.
• Maintains acceptable email handle time, while remaining friendly and informative.
• Maintains productivity (currently measured in Contacts per Hour –CPH) at or above published standard for skill group.
• Maintain quality (currently measured in Expressed Dissatisfaction Rate - EDR) at or below published standard for skill group.
• Logs in on time; logs out not before the end of scheduled shift.
• Staffs entire phone shift and "aux codes" correctly for all breaks, meals, meetings and events.
• Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions.
• Demonstrates appropriate sense of urgency for email response times.
• All other duties as assigned
If you are Interested, Kindly Walkin from 28th March to 1st April 2011 between 10:30 Am and 2.00 Pm.
Please Note : Kindly Walkin directly. Applying for the job is not required.
Venue
Amazon.com IDC Pvt. Ltd,
5th floor, Safina Towers,
Millers Road, Bangalore.
Contact Person: Neha/Rabiya
Keywords : Customer Service, CSE, BPO,Voice, Non Voice,Freshers ,Inbound, Outbound, Telecaller, CSO, Email support, Chat support,Customer support officer,Tele marketing,Operation, Marketing, management
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