Associate (Desktop Support)
Job Description
Primary Functions/Responsibilities:
- Do Technical Troubleshooting for Desktop products through voice interactions.
- Adhere to defined quality norms.
- Stay updated with latest information on various products and services
- Report daily output to TL’s.
- Adhere to productivity and service levels norms.
- Adhere to guidelines for code of conduct and confidentiality.
- Performing all KCRPs on the phone system (for voice programs)
- High level of Customer Satisfaction standards to be maintained. The interactions must be disposed off within the laid down time limits
- Learn and accept assignments with open cooperative, positive, team-oriented attitude.
- Actively participate in team meetings
- Take initiative
Mandatory Skills Required
- Troubleshooting for basic hardware and networking problems
- Typing Speed Minimum 30 WPM with 90% accuracy.
- Demonstrate and practice good telephone etiquettes
- Good spoken communication skills in English
- To be able to carry out research and have an analytical bent of mind.
Knowledge Required:
- Knowledge of Desktop/CPU Products and Services
Desirable Skills required
- Escalation procedures/protocols
- Program specific software usage
Customer Relations and Customer Service Skills
Preferred Work Experience :
Experience in technical support or fresher with hardware background.
Educational Qualification Required:
10+2/Graduation in any stream (in computer science preferred)
Others:
Willingness to work in rotating shifts and on Sundays & Public Holidays.
Venue:
ADITYA BIRLA MINACS
MILLENNIUM TOWERS,
ITPL ROAD, BROOKEFIELDS
BANGALORE 560037
Thanks & Regards
ANITHA
LocationsBangalore
Experience0 - 3 years
Key Skills"technical troubleshooting" "technical support", "hardware", "networking",
"troubleshooting"
FunctionCustomer Service/ Call Centre/ BPO
RoleTechnical Support Executive ( voice)
IndustryITES/ BPO/ KPO
Job Description
Primary Functions/Responsibilities:
- Do Technical Troubleshooting for Desktop products through voice interactions.
- Adhere to defined quality norms.
- Stay updated with latest information on various products and services
- Report daily output to TL’s.
- Adhere to productivity and service levels norms.
- Adhere to guidelines for code of conduct and confidentiality.
- Performing all KCRPs on the phone system (for voice programs)
- High level of Customer Satisfaction standards to be maintained. The interactions must be disposed off within the laid down time limits
- Learn and accept assignments with open cooperative, positive, team-oriented attitude.
- Actively participate in team meetings
- Take initiative
Mandatory Skills Required
- Troubleshooting for basic hardware and networking problems
- Typing Speed Minimum 30 WPM with 90% accuracy.
- Demonstrate and practice good telephone etiquettes
- Good spoken communication skills in English
- To be able to carry out research and have an analytical bent of mind.
Knowledge Required:
- Knowledge of Desktop/CPU Products and Services
Desirable Skills required
- Escalation procedures/protocols
- Program specific software usage
Customer Relations and Customer Service Skills
Preferred Work Experience :
Experience in technical support or fresher with hardware background.
Educational Qualification Required:
10+2/Graduation in any stream (in computer science preferred)
Others:
Willingness to work in rotating shifts and on Sundays & Public Holidays.
Venue:
ADITYA BIRLA MINACS
MILLENNIUM TOWERS,
ITPL ROAD, BROOKEFIELDS
BANGALORE 560037
Thanks & Regards
ANITHA
LocationsBangalore
Experience0 - 3 years
Key Skills"technical troubleshooting" "technical support", "hardware", "networking",
"troubleshooting"
FunctionCustomer Service/ Call Centre/ BPO
RoleTechnical Support Executive ( voice)
IndustryITES/ BPO/ KPO
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