Walk in Interviews for Technical Support @ Dell Hyd (Shiva)
Experience:0 - 3 Years
Location:Hyderabad / Secunderabad
Education:UG - Any Graduate - Any Specialization,Graduation Not Required
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type:BPO/ITES
Role:Associate/Sr. Associate -(Technical)
Functional Area:ITES/BPO/KPO, Customer Service, Ops.
Desired Candidate Profile
TECHNICAL SUPPORT
Process: US
Eligibility Criteria:
• Good communication skills
• Should be aware of basic hardware and troubleshooting.
• Should be flexible working in rotational shifts.
• Preferably should have hands on experience related to hardware troubleshooting or ISP or any technical process.
• Troubleshooting customer queries regarding Laptops and Desktops.
• Purely into Hardware Troubleshooting for US customers.
• Completely inbound upselling part of profile.
• Provide First - level Technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
• Escalate problems when unable to resolve customer issues.
• Log and sufficiently document all contacts with customers in designated tools.
• Identify and provide input on unique or recurring customer problems.
Job Description
Walk in interviews: Monday to Friday 11am - 5pm
Venue
Dell international services,
HITEC City Layout, HITEC City,
Hyderabad, Beside Cyber Gateway.
Reference: Please mention “Job Portal - Shiva" in the application form ( Mandatory Information Form ) at Dell
Job Criteria:
• Should have completed Graduation.
• Under Graduates should have atleast 1yr International calling experience.
Keywords : Hardware, ISP, Support, Technical Support, Customer Care, Customer Service, Sales, Computer, Call Centre, BPO, Tech, associate, networking, troubleshooting, Collections, Finance
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