Customer Care Officer/Technical support officer
Experience:0 - 5 Years
Location:Gurgaon
Industry Type:BPO/ITES
Role:Associate/Sr. Associate -(NonTechnical)
Functional Area:ITES/BPO/KPO, Customer Service, Ops.
Desired Candidate Profile
Graduates with good communication skills.
Undergraduate with 1 year International Bpo Experience.
Willing to work in rotational shifts
Job Description
-Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
-Listen attentively to customer needs and concerns; demonstrate empathy.
-Clarify customer requirements; probe for and confirm understanding of requirements or problem.
-Meet customer requirements through first contact resolution.
-Confirm customer understanding of the solution and provide additional customer education as needed.
-Prepare complete and accurate work and update customer file.
Note : Grad Freshers can also apply.
Keywords : Customer care officer, Customer Care Executive, Customer Support, CCE, CCO, Sr. Customer Care, Voice Process, bpo, call center, Senior Technical support, Semitech, Sales, Collection, Recovery,
If you meet the above mentioned criteria, apply online
How To Apply- If you have not registered in Naukri.Com
Click here to Post Your FREE Resume
OR
If you have registered naukri.com,clickhere
Experience:0 - 5 Years
Location:Gurgaon
Industry Type:BPO/ITES
Role:Associate/Sr. Associate -(NonTechnical)
Functional Area:ITES/BPO/KPO, Customer Service, Ops.
Desired Candidate Profile
Graduates with good communication skills.
Undergraduate with 1 year International Bpo Experience.
Willing to work in rotational shifts
Job Description
-Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
-Listen attentively to customer needs and concerns; demonstrate empathy.
-Clarify customer requirements; probe for and confirm understanding of requirements or problem.
-Meet customer requirements through first contact resolution.
-Confirm customer understanding of the solution and provide additional customer education as needed.
-Prepare complete and accurate work and update customer file.
Note : Grad Freshers can also apply.
Keywords : Customer care officer, Customer Care Executive, Customer Support, CCE, CCO, Sr. Customer Care, Voice Process, bpo, call center, Senior Technical support, Semitech, Sales, Collection, Recovery,
If you meet the above mentioned criteria, apply online
How To Apply- If you have not registered in Naukri.Com
Click here to Post Your FREE Resume
OR
If you have registered naukri.com,clickhere
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