OPENINGS FOR L2 TECHNICAL SUPPORT SEMI VOICE PROCESS
Job Description
KEY RESPONSILITIES
Responsible for answering customers technical queries via chat nad over phone
Stay updated with latest information and technologies on various OS/Applications/
Software/Hardware Products/Virus
Cross Skilling on Various Domains
Awareness on key metrics and targets, adhere to productivity and service level norms
Contribution to knowledge base
Maintain High Level of Professionalism and adhere to company policies
Report Daily Tracker to TL
MANDATORY SKILLS
Good written & verbal communication
Customer relations and Customer Handling Skills
Should have worked for an internation tech support environment for any Product Support Process
TROUBLESHOOTING KNOWLEDGE REQUIRED
Windows OS (XP or Vista or 7)
Basic Hardware & Networking
JOB SPECIFICATION
Undergraduates/Graduates in any stream(in Computer science preferred)
Willingness to work in shifts
Minimun 6 months experience with an international BPO in a tech support profile.
INTERESTED CANDIDATES PLEASE CONTACT ANITA (9632690990) & WALK IN FOR AN INTERVIEW FROM 28TH DEC- 7TH JAN BETWEEN 10:30AM-4PM.
NOTE :PLEASE CARRY A COPY OF THIS MAIL & MEET UP WITH ANITHA VENUE DETAILS
VENUE:
ADITYA BIRLA MINACS,
MILLENIUM TOWERS (NEXT TO CMR IT COLLEGE),
BROOKFIELDS,ITPL ROAD,
BANGALORE 560037.
Locations Bangalore
Experience 1 - 2 years
Key Skills "WINDOWS OS", "OPERATING SYSTEMS", "HARDWARE", "NETWORKING", OS(XP OR VISTA OR 7), "VIRUS", "APPLICATION SUPPORT", "PRODUCT SUPPORT", "TECH SUPPORT VOICE PROCESS",
Function Customer Service/ Call Centre/ BPO
Role Technical Support Executive ( voice)
Industry ITES/ BPO/ KPO
Job Ref code L2 TECH SUPPORT
No comments:
Post a Comment